SALES PROCESS
1.	Knowledge of sales person on customer needs/requirement	Select... 1 2 3 4 5
2.	Quality of information shared by sales person	Select... 1 2 3 4 5
3.	Response time to customer query	Select... 1 2 3 4 5
4.	Quality of response to customer query	Select... 1 2 3 4 5
5.	Response on customer complaints, (if any)	Select... 1 2 3 4 5
6.	Redressal of customer complaints, (if any)	Select... 1 2 3 4 5
7.	Communication on root cause and actions taken on customer complaints, (if any)	Select... 1 2 3 4 5
PRODUCT QUALITY
8.	Product received as per agreed specification	Select... 1 2 3 4 5
9.	Consistency of desired quality	Select... 1 2 3 4 5
PACKAGING / LABELLING QUALITY
10.	Quality of packaging	Select... 1 2 3 4 5
11.	Quality of Labelling	Select... 1 2 3 4 5
12.	Packing received as per specified requirement	Select... 1 2 3 4 5
13.	Labelling received as per specified requirement	Select... 1 2 3 4 5
PRODUCT SUPPLY, DELIVERY STATUS & DOCUMENTATION SUPPORT
14.	Delivery of the supplies as per mutually agreed schedule	Select... 1 2 3 4 5
15.	Timely Information pertaining to dispatches	Select... 1 2 3 4 5
16.	In an event of emergency ability to deliver goods in shortest agreed possible time	Select... 1 2 3 4 5
17.	Timeliness of receiving dispatch documents	Select... 1 2 3 4 5
18.	Accuracy of the information on commercial documents	Select... 1 2 3 4 5
NFIL AS YOUR PARTNER
19.	Your perception of considering NFIL as preferred business partner.	Select... 1 2 3 4 5

Customer Name
Customer Email
Organisation
Customer Contact
Name of Product supplied